Zero Tolerance Policy

Visalia Family Practice is committed to providing a safe, secure and respectful environment for all patients and staff.

Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.

Visalia Family Office staff has the authority to Implement and relay policy and procedure on behalf of the Providers at Visalia Family Practice. Failure to observe these policies and behavior and speaking to our staff in a disruptive manner will also not be tolerated.

Disruptive Behavior:

Visalia Family Practice considers the use of inappropriate words, actions, or inactions as disruptive behavior.

Inappropriate Actions/Inactions:

Violence (physical attacks or threats of harm)

Intimidation

Throwing, damaging property or breaking things

Unwelcomed physical contact

Failure to observe VFP policies and/or contracts

Refusing to leave the property

Entering office space or areas not designated for patients

Inappropriate Words (in person, by phone, or any means of communication):

Abusive language and yelling

Disrespectful or demeaning language/comments

Remarks, jokes, or innuendos that degrade, ridicule, or offend

Discriminatory remarks

Threats or threatening behavior

Bullying

Sexual Harassment

Immediate action will be taken when the incidents described above occur.

Individual(s) may be asked to leave; the police may be called or the individual(s) may face dismissal from our practice